FAQs

Below are the answers to the most frequently asked questions for Web Design and Hosting customers.

Web Design

Web Hosting

Web Design

1. I don't need an entire site created, I would like help with only 1 or 2 pages, such as a form, will you still help me?
   Yes, we would be happy to help you with whatever you need to establish the presence you wish to have on the Web. We feel no job is too small for us to handle.
   
   

2. I'm not sure I can afford a designer to design my site, are you affordable?
   We understand how costly it can be to setup a site, especially an E-commerce site. We will be happy to work with you and use all resources available to us to aid you in staying within your budget. Give us a try, fill out our Free Consultation form.

3. How long would it take for you to design my website?
   The length of time it will take for us to design your site depends on the size and complexity of your website. A small simple website, 10 or less pages, could have the design process completed within a month. For a larger more complex site, it could take several months. This would all be discussed in our proposal to you.

4. Do I have to host my website on your servers?
   No, you are not required to host your site with us. It is totally up to you where you host your website. We do offer great hosting packages at affordable prices, with no banner ads or popups. Many free hosting companies require you to have these on your site. Be sure to do your research when deciding with who you will be hosting your site.

5. Can I receive a discount if I host my website with you?
   Yes & No. Although we cannot give you a discount on our hosting services, since we have already reduced our prices as low as possible in order to make them very affordable, we will give you a 10% discount on our design services.

Web Hosting

1. What type of equipment and software do you use for your servers?
   Rainbow Valley Site Design servers are PIII's with at least 550 Mhz processors and 512MB of RAM. All have dual power supplies and battery backup power. The software on our servers is RedHat Linux Version 6.1 using Apache version 1.3.12 as the web server. We also offer PHP4.0, MySQL 10.8, and Perl 5.004_05.
   

2. How can I find help on my own for using the features in the Control Panel?
   You are welcome to download a free copy of the Control Panel Manual, which will help you learn all about the different features and how to use them.

3. Is there a manual for the Shopping cart program?
   Yes, you are welcome to download a free copy of the AlaCart Administrative Guide.

   
   

4. Can I setup my third party email software with the address I create in the Mail Manager?
   Yes, you can use your MS Outlook, MS Outlook Express, Eudora Lite, or Netscape Email. Click here to learn how to setup these third party email clients.

5. Are my users able to upload or download files to my site?
   Yes, you have the ability to allow anonymous FTP to your site. Click here to learn more about how to use this feature of the control panel.

6. How and why do I transfer my domain name to your server?
   You will need to request that your registrar point your domain name to our name servers, so that you will be able to access your site on our servers and not on the old server where you originally had your website.
   Our name servers are:
   Primary Name Server: 65.108.176.228
   Secondary Name Server: 65.108.176.229
   
   Most registrars have a way that you can do this from their website by logging into your account, using a login and password. You most likely received an email with this information when you originally registered your domain name. If you do not know who your registrar is, you can look this information up in the InterNIC whois database at the following link: http://www.internic.net/whois.html. By looking up your domain name and then the registrar that is listed under your information, you should be able to find a contact person or email address to aid you.

   
   
7. Why can't I access my Control Panel?
   Please try the following:
• Refer back to your Welcome Email and make sure that you are using the proper login name and password.
• Try accessing your Control Panel through the IP number (i.e. http://65.108.220.140/menu), rather than with your domain name (i.e yourdomainname.com/menu)

• Your ISP may be bottle-necked (getting too much traffic or having internet router or congestion problems). You check this by doing a trace route to your IP number from your current location, and seeing if and where the hold up occurs.

8. Will there be any popup or banner ads on my website?
   No, the only popup or banner ads that will ever be on your website are the ones you place there. We do not require you to have any on your site.

9. How can I find support?
   We encourage you to contact us at support@rainbowvallleysitedesign.com with any questions, problems and/or concerns you may have. We are always just an email away to help you. We generally will reply to you within 24 hours.

   
   

10. How do I upgrade my existing account?
    If you would like to upgrade your account in any way, all you need to do is email us at support@rainbowvallleysitedesign.com with the features you would like upgraded and your domain name. We will email you as soon as the upgrade has been established.

11. How will I be billed for my account?
    We bill on a monthly basis. We will automatically charge your credit card each month, unless otherwise instructed by you. We will also email you a receipt of payment each month.

12. How do I cancel my account?
    We hope you will never feel the need to cancel your account with us, but if you must, simply send us an email at hosting@rainbowvalleysitedesign.com stating "cancel my account" in the subject line and include your name, your company name, and your domain name in the body of the message. We will take care of the rest.